Zendeet
Legal & Compliance

Terms of Service

Effective Date: March 30, 2026 • Version 2.4

Important Notice: These Terms of Service constitute a legally binding agreement between you (or your organization) and Zendeet Technologies Inc. ("Zendeet", "we", "us", or "our"). Please read them carefully before using our software platform, APIs, conversational AI agents, or lead discovery tools.

1. Scope of Service & Workspace Access

Zendeet provides an autonomous, multi-channel revenue operations operating system encompassing unified omnichannel messaging (WhatsApp, Instagram, Facebook Messenger, 2-way Email), AI voice agents, local business discovery engines, web scraping, multi-source email verification, deals CRM, visual workflow automation, and embeddable lead capture forms.

To access the Service, you must create a dedicated workspace account, provide accurate corporate information, and maintain the confidentiality of your workspace credentials and API tokens. You are solely responsible for all activities occurring under your workspace.

2. Acceptable Use & Compliance with Telecommunications Laws

You agree to use Zendeet strictly in compliance with all applicable local, national, and international laws, regulations, and industry standards, including but not limited to:

  • TCPA (Telephone Consumer Protection Act): You warrant that any automated telephone calls or SMS messages initiated through Zendeet comply with opt-in consent and quiet-hour regulations.
  • CAN-SPAM Act & RFC 8058: All outbound marketing emails must contain accurate header information, a valid physical postal address, and functional 1-click unsubscribe links.
  • GDPR & CCPA/CPRA: You warrant that all prospect contact lists imported into Zendeet have a lawful basis for processing (e.g. legitimate B2B interest or explicit consent).
  • Call Recording & Consent: You must ensure appropriate two-party or one-party consent disclosures are enabled before initiating voice recordings.

Prohibited activities include transmitting unsolicited bulk spam, harassment, hate speech, impersonating third parties, phishing, or violating third-party intellectual property.

3. AI Voice Agents, LLMs & Grounded Knowledge Base

Zendeet utilizes large language models (LLMs), text-to-speech (TTS), and speech-to-text (STT) technologies. While Zendeet implements retrieval-augmented generation (RAG) to ground AI responses strictly in your verified documentation, AI outputs may occasionally contain inaccuracies. You agree to supervise critical conversational outputs and configure appropriate human handoff thresholds.

Your private workspace data, customer records, and proprietary knowledge base files are never sold or used to train public machine learning models.

4. Subscription Plans, Billing & Auto-Renewal

Access to Zendeet is provided on a recurring subscription basis (monthly or annually). Payments are charged in advance on your billing renewal date via credit card, PayPal, or enterprise invoice. Subscriptions automatically renew unless canceled prior to the billing date.

Usage beyond allocated plan allowances (e.g. additional voice minutes, verified contact queries, or WhatsApp conversation tiers) will be billed at standard published overage rates as detailed on our Pricing page.

5. Data Ownership & Intellectual Property

Your Data: You retain 100% ownership, title, and intellectual property rights in all customer lists, deal stages, messages, call recordings, and custom documents uploaded to your workspace.

Platform IP: Zendeet Technologies Inc. retains all rights, title, and interest in and to the Zendeet software, user interfaces, algorithms, trademarks, visual workflow canvases, and API architectures.

6. Service Level Agreement (SLA) & Uptime

We strive to maintain a 99.99% application availability for paid subscription tiers. Scheduled maintenance windows are communicated at least 48 hours in advance during off-peak hours. Service credits for qualifying downtime may be requested in accordance with enterprise SLA addendums.

7. Limitation of Liability & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENDEET TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL RESULTING FROM YOUR USE OF THE SERVICE.

8. Contact & Legal Inquiries

If you have any questions regarding these Terms of Service or wish to request enterprise custom terms, please contact our legal counsel at legal@zendeet.com.