Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee (New Customers)

If you subscribe to any standard monthly or annual Zendeet plan (Starter, Growth, Scale, or Enterprise) and determine within 14 calendar days of your initial payment that the platform does not fit your operational workflow, you may request a 100% full refund of your base subscription fee.

No lengthy justification or dispute is required. Simply email billing@zendeet.com with your workspace slug or account email before midnight UTC on the 14th day.

2. Non-Refundable Direct Usage Fees & Overages

While base platform subscription fees are fully refundable during the initial guarantee window, third-party direct infrastructure pass-through costs incurred during platform usage are non-refundable. These include:

• Direct Telecommunication Minute Fees: Outbound/inbound carrier minutes consumed via SIP trunks, Twilio, or deep-voice neural synthesis providers.
• Direct SMS / WhatsApp Conversation Charges: Direct telecom carrier transmission fees and WhatsApp Business messaging tier costs.
• Custom Phone Number Provisioning: Dedicated local, toll-free, or international phone numbers leased through telecommunications carriers.
• Bespoke Enterprise AI Engineering: Custom AI agent fine-tuning or dedicated engineering onboarding packages.

3. Subscription Cancellation & Billing Cycles

You may cancel your Zendeet subscription at any time with 1 click directly from your workspace dashboard under Settings > Billing > Manage Subscription.

• No Cancellation Penalties: You will never be locked in or charged cancellation fees.
• Uninterrupted Access: When you cancel, your account remains fully active with all features until the conclusion of your current paid billing period.
• Subsequent Renewals: Renewal charges for recurring subscription periods after the initial 14-day window are non-refundable once billed. Please ensure you cancel prior to your scheduled renewal date.

4. Plan Upgrades, Downgrades & Proration

When you upgrade or downgrade your plan tier midway through a billing cycle:

• Upgrades: The unused portion of your current plan is automatically credited towards the new tier, and you are billed the prorated difference immediately.
• Downgrades: Plan downgrades take effect at the beginning of the next billing cycle, allowing you to utilize your higher tier benefits through the remaining days.

5. Chargebacks & Dispute Policy

We encourage customers to contact our billing team before initiating a bank chargeback or payment processor dispute. In the vast majority of cases, our team can process your refund or adjust your invoice within 24–48 hours without causing disruption to your workspace or damaging your credit standing.

6. How to Submit a Refund Request

To request a refund under the 14-day guarantee:

1. Email billing@zendeet.com from your registered workspace owner email.
2. Include the subject line: Refund Request - [Workspace Name or ID].
3. Our billing team will verify eligibility and initiate the refund to your original payment method within 1–2 business days. Banks typically post funds back to your account within 3–7 business days.